Customer service requires precise recording of products, repairs and customer enquiries – especially in industries with high-value inventory. Our customer service module is ideal for watch shops, jewellers, electronics workshops, bicycle & sports shops, opticians or any industry with repair and service processes.
Key features at a glance
- Product recording & inventory managementClear organisation of all service products.
- Order entry with material loggingRecord & allocate all consumables.
- Time tracking for onward chargingDocument and bill working time directly.
- Integrated CRM with historyComplete tracking of customers, repairs & services.
FAQ – Customer Service
Is the module suitable for watch shops or bicycle shops?
Yes. It is designed for watch shops, jewellers, electronics workshops, bicycle and sports shops, opticians and any sector with repair and service processes.
Can I record materials and working time per repair order and pass them on to the customer?
Yes. Material consumption and working hours are documented directly on the order and recorded for onward billing.
Can I see which repairs a customer has already had?
Yes. The integrated CRM keeps a complete history with customer data, past repairs and service orders.
Can I keep track of stored goods and spare parts?
Yes. With product recording and inventory management, you can see stored goods, service products and spare parts at any time.
