Standard
- Availability
- Monday to Friday09:00–12:00 and 14:00–17:00excluding cantonal public holidays in the canton of Valais
- Response time
- “Best effort”
- Contract term
- 12 months
Support
Service level agreements
With an SLA we keep looking after you after the introduction. Our support team helps with all problems and questions about the ERP within the entire scope supplied by Cortec – and you decide at what times and how quickly you need our support.
Translation for information – only the German version is binding.
Silver
- Availability
- Monday to Friday09:00–12:00 and 14:00–17:00excluding cantonal public holidays in the canton of Valais
- Response time
- 2 working days
- Contract term
- 12 months
Gold
- Availability
- Monday to Friday 07:00–12:00 and 13:00–17:00Saturday and Sunday 10:00–17:00excluding cantonal public holidays in the canton of Valais
- Response time
- 1 working day
- Contract term
- 12 months
Platinum
- Availability
- around the clock, 365 days a year
- Response time
- 2 hours
- +
- Prioritised support from personal contacts
- Contract term
- 12 months
Your SLA can easily be upgraded at a later date. With an SLA you reach support by phone on +41 27 552 24 44 with your SLA code. You receive the on-call contacts with your SLA.
Which SLA suits you?
We are happy to advise you – also if you would like to upgrade your existing SLA.